CONTACT

CLAIMS BOOK

We are prepared to respond to all requests

1. IDENTIFICATION OF THE CLAIMING CONSUMER

2. IDENTIFICATION OF THE CONTRACTED GOOD

3. DETAIL OF THE CLAIM AND CONSUMER REQUEST

4. OBSERVATIONS AND ACTIONS TAKEN BY THE SUPPLIER

It will be answered within the term according to law

CLAIM:  Disagreement related to products or services.

COMPLAINT: Disagreement not related to products or services; or, discomfort or dissatisfaction with the attention to the public.

The formulation of the claim does not prevent resorting to other means of dispute resolution, nor is it a prerequisite for filing a complaint with INDECOPI.

The provider must respond to the claim within a period not exceeding thirty (30) calendar days, being able to extend the period up to thirty (30) more days, prior communication to the consumer.